❓FAQs

Answers to a few frequently asked questions.

Why should my team or company use Brightest?

We've designed Brightest to be a modern, integrated, comprehensive, and sustainable platform for building and engaging your organization and stakeholders around themes like ESG, sustainability, climate action, and social impact work. We'll talk about each one of these value themes.

Modern. We still have plenty of work to do to keep making Brightest better, but our commitment to you is to continuously develop, design, and improve our software with state state-of-the-art web and AI technology to be clear, configurable, easy to learn, and pleasant to use. A lot of our partners and friends tell us one of the reason they switched to using us was because they find our design approach friendlier and easier to work with. We also love listening to and hearing from customers and partners, so feel free to get in touch if you'd like to request a new feature.

Integrated and Comprehensive. One of the reasons we started Brightest is because we got frustrated trying to do what Brightest does with lots of separate apps, tools, spreadsheets, and browser tabs that don't necessarily fit well together, and aren't collaborative or audit and assurance-friendly.

For example, imagine you have (a) a carbon accounting system, (b) a supply chain management tool, (c) a GRC system, (d) HR software and (e) other IT tools like an accounting system or ERP, and you're trying to organize and pull all of that data together to create ESG and sustainability reporting. It's hard, right?

Our goal is to help organizations focus more on sustainable impact, and less on ESG and sustainability data management. With Brightest, all ESG and sustainability activity, engagement, communication, measurement, and reporting is in one place, and everything fits together. When it doesn't, we also support integrations too, and are always looking to make the system better.

Sustainable. We're an environmentally-responsible, net zero emissions organization and certified B Corporation. We run Brightest on servers and data centers powered by 98% renewable energy, and offset the balance of carbon (CO2) footprint through our "1 Action = 1 🌳" tree planting program and other high-quality offset purchases. When you use Brightest, not only are you backing a modern, forward-thinking product, you're also helping us conserve native habitats, fight climate change, and give back with every positive action your employees and community members complete.

How do I request new features?

We want to make Brightest a platform that makes your work easier and life better. If we're not living up to that, we want to hear from you. Your voice is your vote, and we listen to every request we get to make sure we're building the right stuff.

To submit a feature request or idea, contact your Brightest Client Success lead, send us a message, or tweet at @Brightest_Inc with your idea 💡

I found a bug - what should I do?

First off, thanks for looking out for us, and sorry for any inconvenience.

If you encounter an error with page content not loading correctly in Brightest, our first recommendation is to perform a browser refresh. Sometimes, when our software is updated but your browser is caching a previous version, this can cause issues. This can be resolved by following these steps to clear your web browser cache.

If clearing your cache doesn't resolve the issue, you see a message indicating a "server error", or you think you've found a different type of error or bug in Brightest, send us an email to [e-mail], we'll open a ticket, and alert our engineering team so they can investigate further. You can also check on the general status and uptime of Brightest by visiting https://status.brightest.io

When you're reporting an error, please provide the following info if possible:

1. What version(s) of the app (desktop/web/mobile) are you seeing the error happen? If desktop, is it a Mac or Windows computer? What browser are you using (Chrome, Firefox, Safari)? If mobile, Android or iOS?

1. The URL of the Brightest page where the error's occurring, if applicable.

1. Any additional details about what you're trying to do, where in the product the error occurs, and any specific steps we can use to verify or attempt to re-create the issue

1. Screenshots, GIFs, and/or videos are also very helpful.

And thanks again for staying alert and helping us improve.

How do I change my password?

You can reset or change your password here. Make sure you have a valid email in your user profile first (at the moment we can only reset passwords via email if you registered with your phone number).

How do I change the time and date format in my account?

1. Navigate to your profile settings by click on your user name in the top right corner of your screen and select "Settings"

2. Use the drop-down menu in the "Preferred Date Format" Setting and select one of the following options:

• MM/DD/YYYY, hh:mm:ss A (12-hour clock format)

• DD/MM/YYYY, HH:mm:ss

• YYYY/MM/DD, HH:mm:ss

• YYYY-MM-DD, HH:mm:ss

1. Scroll to the bottom of the Settings Page and select "Save changes"

Does Brightest support custom branding?

Yes. Custom branding is currently a premium feature. If you're on our free plan, you'll need to upgrade (or message us).

Does Brightest support custom domains?

Yes. Custom domains for your organization's action hub is currently a premium, enterprise feature. Please message us to discuss further.

Does Brightest have an API?

Yes, we have a RESTful API: https://api.brightest.io

For platform stability and data security, Brightest API access is currently provisioned by request for clients on an active, paid Brightest plan. If you're a current Brightest client or partner who needs to work with our API, please message us.

For some integrations, you can use also use Zapier to connect Brightest to other software tools without writing any code. To learn more or find your account's Zapier key, visit your account's integration page.

I exported data and I received the email stating that my export file was ready. How do I retrieve my export file?

You can find your exports by:

1. Navigate to the Settings Module in Brightest

2. Click on the green "View Exports" button

Here you will find a list of your exported files, information about who requested the export, and a copy of the export file for download.

Exports will be available in your export list for 72 hours.

Still need help? That's what we're here for. Message us and we're on it.